Last updated: 6 October 2026 · Version: 3.1 TRIPSORA CAPITALS LTD (Company Number 16549250), registered in England and Wales, 124 City Road, London EC1V 2NX, United Kingdom
1. Agreement to these Terms
These Terms of Service ("Terms") are a legally binding agreement between you and TRIPSORA CAPITALS LTD ("we", "us",
"our"). They govern your use of our websites – https://www.tripsora.com, https://www.routeplanner.ai,
https://www.trip-planner.ai and https://www.tripbuilder.ai –
and the related applications, tools and services, including the Tripsora AI travel agent and the RoutePlanner.ai
route assistant (together, the "Service").
By using the Service you agree to these Terms. If you do not agree, do not use the Service.
Age
The Service is only for people aged 18 or over. By using it you confirm that you are at least 18.
The Service is not directed at children, and we ask users to confirm their age before using our AI assistants.
Where the Service is offered
The Service is provided from the United Kingdom. You may not use it if you are located in, or a resident of, a
country subject to UK sanctions, or if you are on a UK list of restricted parties. You are responsible for complying
with the laws that apply to you.
2. Definitions
"Consumer": an individual acting wholly or mainly outside their trade, business, craft or profession.
"AI-Generated Content": answers, trip plans, routes, maps, tips and other content generated with the help of artificial intelligence.
"Partner": an independent company whose products you can book through links on the Service (for example airlines and travel agencies, hotel booking sites, tour operators, transfer and eSIM providers).
"AI assistant": the Tripsora AI travel agent (section 4) or the RoutePlanner.ai route assistant (section 4A).
"Question": a message to an AI assistant that is counted against your allowance for that assistant (see sections 4 and 4A).
"User Content": anything you submit to the Service, including your messages to our AI assistants.
3. Consumer rights
If you are a Consumer, you have rights under UK law that these Terms do not exclude or limit,
including under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 and the UK GDPR. If these Terms
conflict with your statutory rights, your statutory rights apply. If any term is found unfair, it does not apply to
you, and the rest of these Terms remain in effect.
4. The Tripsora AI travel agent
The Tripsora AI travel agent helps you plan trips in a chat. It can ask you questions to understand your trip,
search recent flight fares, suggest hotels and activities with booking links, check the weather for your dates, build
a day-by-day plan with a map, and send, share or export that plan.
Free questions and question packs. Each verified email address receives a number of free
questions. Further questions can be bought as question packs under our
Digital Product Purchase Agreement, which explains what counts
as a question, which questions are free and your cancellation rights. The current allowance and prices are shown on our website.
Fair use. To keep the Service available for everyone, you can send one question per minute, and
we limit the number of messages per connection. During busy periods you may have to wait for a free AI slot; the chat shows the waiting time.
Memory. If you are signed in, the agent can remember travel preferences you tell it (for example
your home airport, who usually travels and your interests). You can delete them at any time with "Forget my preferences".
Availability. The agent depends on third-party AI and data providers. We aim for high availability
but cannot guarantee uninterrupted service. Paid questions are not used up by answers that fail because of a fault on our side.
4A. The RoutePlanner.ai route assistant
The RoutePlanner.ai route assistant plans road trips in a chat. From your start, destination and wishes it chooses
stops, calculates the route on roads, splits the drive into driving days with overnight stops, can avoid tolls,
motorways or ferries, shows the route on a map, links to hotels at each overnight stop and opens the route in Google
Maps. It plans on its own and only asks you a question if it does not know where you are starting or going.
Free question and question packs. Each verified email address receives free questions for the
route assistant. Further questions can be bought as question packs under our
Digital Product Purchase Agreement, which explains what counts as a
question, which answers are free and your cancellation rights. The allowance and balance for the route assistant are
separate from those of the Tripsora AI travel agent. The current allowance and prices are shown on routeplanner.ai.
Fair use. We limit the number of messages per hour and per connection. Automated use is not permitted.
Conversation. The route assistant does not save travel preferences. Your conversation and current
route are kept in the open browser page and sent with each message so the assistant can change your route; they are
not kept when you close or reload the page.
Routes are estimates. Distances, driving times and roads are calculated from map data and do not
reflect live traffic, roadworks, closures, weather, vehicle restrictions, low-emission zones, vignettes, ferry
timetables or the range of an electric vehicle. A route that avoids tolls, motorways or ferries may not avoid them in
every case. Plan enough breaks, and check your route before you set off.
Road safety. Always follow road signs, traffic laws and instructions from the authorities. Do not
use the route assistant while driving.
Availability. The route assistant depends on third-party AI, map and routing providers. We aim for
high availability but cannot guarantee uninterrupted service. Questions are not used up by answers that fail because of
a fault on our side.
5. Accounts and email verification
To use our AI assistants you verify your email address with a one-time code. Your verification is remembered on
your device for up to 30 days. You may also create a free account.
Provide accurate information, use only email addresses you control, and keep access to them secure.
One person, one allowance. Free questions for each AI assistant are intended for one person. Creating or using several
email addresses to obtain additional free questions is not permitted.
Tell us immediately at [email protected] if you believe someone else is using your email address on the Service.
6. Intellectual property
We own or license all intellectual property in the Service, including its design, software, trademarks, content
and AI systems. We grant you a limited, personal, non-exclusive, non-transferable licence to use the Service and the
AI-Generated Content you receive for your own personal travel planning, including sharing your plans with your travel
companions. You may not copy, resell or commercially exploit the Service, remove copyright notices or reverse engineer our software or AI systems.
7. Prohibited activities
You agree not to:
use the Service unlawfully, to harm others, or to transmit malware;
attempt to gain unauthorised access to our systems or to other users' data;
access the Service with bots, scripts or other automated means, or overload our infrastructure;
circumvent question limits, waiting times, rate limits or security measures, including by using multiple email addresses;
try to make an AI assistant produce unlawful, harmful or misleading content, or to extract its instructions or underlying data;
systematically extract data, resell access or use the Service to build a competing product;
impersonate others or submit content that infringes others' rights.
We may suspend or end access for breaches of this section. For Consumers we act proportionately and, where possible, give notice first.
8. Your content and shared plans
You keep ownership of your messages. You grant us a non-exclusive, royalty-free licence to process them as needed to
provide the Service (including sending them to our AI, map and routing providers), to keep them for the periods in our Privacy Policy,
and to keep backups.
Do not include sensitive personal information (for example health details, passport numbers or payment card data) in your messages.
Shared plans. When you use "Share link", anyone with the link can view that plan (including any
name it contains) until it expires after 180 days. Only share links with people you trust. You can ask us to delete a shared plan at any time.
We may remove content that breaches these Terms or the law.
9. Bookings with partners and third-party websites
When you follow a booking link, you leave our Service. Bookings are contracts between you and the Partner, under
the Partner's terms and privacy policy. We are not a party to them and cannot change, cancel or refund them.
Prices, availability and conditions are set by Partners and may differ from what an AI assistant showed, which may be
recently found or approximate information.
We process personal data under the UK GDPR, the Data Protection Act 2018 and PECR, as described in our
Privacy Policy and Cookie Policy.
You have rights to access, rectify, erase, restrict, port and object to the processing of your data, and to withdraw consent.
11. API usage
If we give you API access, you may use it only for the purposes we authorise, within published limits, without
sharing your credentials, and without replicating or competing with the Service. API access is provided "as is" and may change or end with reasonable notice.
12. AI-generated content
Not professional advice. AI-Generated Content is information to help you plan; it is not professional travel, legal, medical or financial advice.
May contain mistakes. It may be inaccurate, incomplete or outdated, including names of places,
opening hours, prices, transport options, descriptions of hotels, routes, distances and driving times.
Verify before you rely on it. Check prices, times, availability, routes and visa, health and entry
requirements with Partners and official sources before booking or travelling.
Your judgement comes first. Do not follow suggestions that seem unsafe or unsuitable for you.
We are not liable for losses caused by relying on AI-Generated Content without verification, or for changes that
occur after it was generated. This does not limit liability that cannot be limited by law (section 14).
13. Disclaimers
We provide the Service "as is" and "as available" and do not guarantee that it will always be available, error-free
or up to date. For Consumers, this does not affect your rights under the Consumer Rights Act 2015. For business users,
we disclaim all warranties to the extent permitted by law.
14. Limitation of liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or
fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
Subject to that, we are not liable for indirect or consequential losses, and our total liability is limited to the
amount you paid us in the 12 months before the claim.
15. Indemnification (business users only)
If you use the Service as a business, you indemnify us against claims arising from your breach of these Terms or of
third-party rights. This section does not apply to Consumers.
16. Term, termination and changes to the Service
You may stop using the Service at any time and ask us to delete your data. We may suspend or end access for material
breaches of these Terms or the law; for Consumers we give reasonable notice unless immediate action is needed for
safety or legal reasons. We may change or discontinue features with reasonable notice; for paid products, the remedies
in the Digital Product Purchase Agreement apply.
17. Governing law and disputes
These Terms are governed by the laws of England and Wales. Consumers may bring claims in the courts of England or of
their country of residence and may use alternative dispute resolution. Business users submit to the English courts. We
encourage you to contact us first so we can try to resolve any issue.
18. Changes to these Terms
We may update these Terms to reflect changes in law or in the Service. We will update the date above and, for
significant changes affecting Consumers, give at least 30 days' notice by email (if we have your address) or on the
Service. If you do not agree, you may stop using the Service before the changes take effect.
19. Miscellaneous
These Terms, together with our Privacy Policy, Cookie Policy, Disclaimer & Affiliate Disclosure and – for paid
products – the Digital Product Purchase Agreement, form the entire agreement between us. If a provision is unenforceable, the rest remains in effect. Not
enforcing a right is not a waiver. We may assign these Terms to a successor; you may not without our consent. We are
not liable for delays caused by events beyond our reasonable control.